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Write your own reviewQuality product but the sales people needs some customer services courses
4 stars for product quality
4 stars for the sales person because he gave us a lot of information when trying to purchase the door.
**1 star for the installer because we did not have you…
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4 stars for product quality
4 stars for the sales person because he gave us a lot of information when trying to purchase the door.
**1 star for the installer because we did not have you install our door**
2 stars for overall experience because once we were never notified that the door was available for pick up at the warehouse. Once we knew that the door was available for pick up we asked if we could have it delivered to our house because we didnt have access to a large enough vehicle to pick up a 16ft door. In return we got rude comments like " we aren't a door delivery company " and " huff's and puffs" into the phone so i could hear his frustration because I've called him numerous times wondering when and if they could deliver my door.
Our door was installed by someone else because of this.
Ill be looking elsewhere for the 2 doors i need for my detached garage. Once they get half your money the service goes down hill. I hope i never need to use the warranty.
Company response:
On behalf of Overhead Door I would like to sincerely apologize for your dissatisfied experience that you had in purchasing your Garaga door. At Overhead Door we pride ourselves on delivering a quality product, and excellent customer service. In your case this did not happen. For that, we are apologetic and we hope that we can make amends on your experience. We would like the opportunity to show you the kind of customer service that you should expect, and the kind that we built this business on. For any future garage door needs or service that you may require, please feel free to contact us. Sincerely, Brian Tessier btessier@ohdnl.com Residential Sales OverHead Door (NFLD) LTDGreat service. Good install.
everything is working great. Would have been nice if the installers cleaned up a little better before they left.
Worker Appreciation
Hello,
I would like to pass on my appreciation for the worker in your truck with license plate CSO 116 at roughly 425pm. They got out of their truck in the blowing Snow to walk a dog that was…
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Hello,
I would like to pass on my appreciation for the worker in your truck with license plate CSO 116 at roughly 425pm. They got out of their truck in the blowing Snow to walk a dog that was wondering around off the middle of the road to safety. This random act of kindness was nice to see and thought it was worth bringing to the company's attention.
Cheers,
The car following the truck along empire ave Colin
love my new garage door!
Jody and Corey installed my new garage door and I got to say that they were awesome!! My new Garaga is installed and looks great! I hope I never need another but if I do, I would definitely order from… Read more Jody and Corey installed my new garage door and I got to say that they were awesome!! My new Garaga is installed and looks great! I hope I never need another but if I do, I would definitely order from you guys again. Thanks again to Cory and Jody....very professional installers!!
Customer Service Excellence!
I haven't received our garage door yet (just placed my order today) but I have to say, the customer service these guys provide is second to none! I've dealt with a lot of service providers in… Read more I haven't received our garage door yet (just placed my order today) but I have to say, the customer service these guys provide is second to none! I've dealt with a lot of service providers in my life and I've never had such an easy and pleasurable experience like I have had dealing with Overhead Door employees! Well done folks! Can't wait to get our door :)
Terrific installers
We really are enjoying our new garaga doors and can't believe how quiet the operator is. The installers (two bothers from Bonavista)very terrific. Very courteous, professional, and conscientious… Read more We really are enjoying our new garaga doors and can't believe how quiet the operator is. The installers (two bothers from Bonavista)very terrific. Very courteous, professional, and conscientious with a great sense of humour. Too bad every company isn't so lucky to have such good employees.